Refund policy
We strive to deliver high-quality digital services (web development, web design, video editing, and community management). Due to the intangible and customized nature of our digital services, our cancellation and refund rules are structured as follows:
- Cancellation Before Work BeginsYou have the right to cancel your order and request a full refund within 14 days of your purchase, provided that the execution of the service has not yet started. To initiate a cancellation, please contact us at: croese46@gmail.com.
- Services in Progress and DeliverablesOnce the creative, development, or management work has officially begun (following brief validation or after the first drafts have been delivered):No full refunds can be issued for labor and hours already spent on the project.If the delivered service does not fully match your expectations, your package includes up to 3 complimentary revision rounds to adjust the project to your exact needs.
- Subscriptions and Monthly PackagesFor our recurring monthly services (such as Community Management):You can cancel your subscription at any time before the next billing cycle by emailing us at croese46@gmail.com.The current billed month is non-refundable, and services will continue to be provided until the end of your current billing cycle.
- Disputes and SupportIf you believe a service was not delivered in accordance with the project description, please reach out to us immediately at croese46@gmail.com. We will review your claim within 48 hours to find an amicable solution (either through extra revisions or a partial refund depending on the project status).
- Refund Processing TimesIf a refund (full or partial) is approved, it will be automatically credited back to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time to post the transaction to your account.